Privacy Policy

Who we are

Flowvio provides pest control reporting software and related client portal tools. If you have any questions about this policy or how we handle personal data, you can contact us at hello@flowvio.ai.

Information we collect

We may collect and process the following categories of information:

• Contact details such as your name, email address, phone number, and company name.
• Account and profile information you provide when signing up for or using Flowvio.
• Operational data, including reports, notes, images, client details, and other content uploaded to the platform.
• Technical and usage data such as IP address, browser type, device information, and site activity.
• Communications you send to us, including support requests, feedback, and email correspondence.

How we use information

We use personal information where necessary to:

• Provide, maintain, and improve the Flowvio website and services.
• Create and manage accounts, onboarding, and customer support.
• Generate reports and provide product functionality requested by users.
• Monitor performance, security, reliability, and prevent misuse of the service.
• Communicate with you about updates, service issues, and commercial enquiries.
• Comply with legal obligations and enforce our contractual rights.

Lawful bases

Where UK GDPR or similar laws apply, we generally rely on one or more of the following lawful bases:

• Performance of a contract with you.
• Legitimate interests in operating, securing, and improving our business and services.
• Consent, where we specifically ask for it.
• Compliance with legal obligations.

How we share information

We do not sell personal information. We may share data with:

• Service providers who help us host, secure, analyse, support, or operate Flowvio.
• Professional advisers where needed for legal, compliance, or accounting purposes.
• Authorities or regulators where disclosure is required by law or necessary to protect rights and safety.
• A buyer or successor if part of the business is restructured, sold, or transferred.

Data retention

We keep personal data only for as long as reasonably necessary for the purposes set out in this policy, including to provide the service, resolve disputes, maintain records, and meet legal or regulatory requirements.

Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on your location and applicable law, you may have rights to:

• Access the personal data we hold about you.
• Request correction or deletion of inaccurate or unnecessary data.
• Object to or restrict certain processing.
• Request a portable copy of certain data.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant supervisory authority.

To exercise these rights, contact hello@flowvio.ai.

Cookies and analytics

We may use cookies or similar technologies to keep the site working, understand how the website is used, and improve the service. If we introduce non-essential cookies, we will present appropriate controls where required by law.

International transfers

If personal data is transferred outside your country, we will take appropriate steps to ensure suitable safeguards are in place where required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will publish the revised version on this page and update the effective date above.